Complaints and Warranty Policy
1. Our Commitment
At F&S Auto Mechanics Limited, we aim to provide high-quality, honest, and professional service. If something goes wrong, we are committed to resolving issues quickly, fairly, and in line with UK consumer law.
2. How to Make a Complaint
If you are unhappy with our service, please contact us as soon as possible:
Email: enquiries@fsautomechanics.com
Phone: 07552521054
Please include:
Your name and contact details
Vehicle registration
Description of the issue
Relevant dates
We aim to acknowledge complaints within 2 working days.
3. Resolution Process
We will:
Investigate the issue
Review the work carried out
Contact you with our findings
Offer a fair and reasonable solution
This may include:
Re-inspection
Repair or adjustment
Partial refund where appropriate
Customers must give us the opportunity to inspect the vehicle before work is carried out elsewhere.
4. Warranty on Parts and Labour
We provide warranty on repairs carried out by F&S Auto Mechanics Limited, subject to the following terms:
a) Parts Warranty
Most parts supplied and fitted by us are covered by a warranty of up to 12 months, depending on the manufacturer or supplier. The exact warranty period may vary and will be confirmed at the time of repair where relevant. Electrical and electronic components are covered by a limited warranty of 2 months due to the nature of these parts and their sensitivity to external factors. Parts warranties are subject to the terms and conditions of the manufacturer or supplier.
b) Workmanship Warranty
Our labour and workmanship are covered for 12 months from the date of repair. This warranty applies only to the specific work carried out and does not extend to unrelated vehicle faults or future wear and tear.
c) Warranty Conditions
Our warranty is valid only where:
The fault relates directly to the original repair
The vehicle has been used normally and maintained appropriately
The vehicle has not been altered, tampered with, or repaired by another garage
All manufacturer maintenance requirements have been followed
The warranty does not apply to:
Normal wear and tear
Misuse, neglect, or accidental damage
External factors beyond our control
Customer-supplied parts
Electrical or electronic parts after 2 months
Diagnostic charges
d) Diagnostic and Complex Faults
Modern vehicles can have multiple or complex faults. A repair or diagnostic session may resolve one issue but may not identify all underlying faults. We do not guarantee that a single repair will resolve all symptoms if additional or unrelated faults exist. Further diagnostic work may be required and charged separately.
e) Repeat or Related Faults
If a similar symptom occurs, this does not automatically mean the original repair was faulty. We will assess whether the issue:
Is directly related to the previous repair, or
Is caused by a different or newly developed fault.
Only faults directly linked to the original repair are covered under warranty.
f) Customer-Supplied Parts
No warranty is provided on parts supplied by the customer.
Labour warranty may also be limited or excluded in such cases.
g) Warranty Claims
Customers must report any warranty issue as soon as possible. We reserve the right to:
Inspect and diagnose the vehicle
Carry out repairs ourselves
Decline claims where the above conditions are not met
Failure to allow inspection before work is carried out elsewhere may invalidate the warranty.
5. Exclusions
We are not responsible for:
Consequential or indirect losses
Recovery or towing costs unless agreed
Loss of use or inconvenience
Nothing in this policy affects your statutory rights.
6. Escalation
If a complaint cannot be resolved, we may recommend independent mediation or alternative dispute resolution.
7. Continuous Improvement
Customer feedback helps us improve. We take complaints seriously and use them to improve our services.
8. Contact
F&S Auto Mechanics Limited
Email: enquiries@fsautomechanics.com
Phone: 07552521054
Last updated: 25th February 2026